Calibration Masters ("we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, call our service line, or schedule ADAS calibration services with us.
1. Information We Collect
Information You Provide
- Name, phone number, and email address
- Vehicle information (year, make, model, VIN)
- Service location address for mobile calibration
- Insurance and claim information when relevant
- Payment information processed via secure third-party providers
Information Collected Automatically
- IP address, browser type, and device information
- Pages visited, time spent, and referring URLs
- Cookie and similar tracking data (see our Cookie Policy)
2. How We Use Your Information
- To schedule, perform, and document calibration services
- To communicate appointment confirmations, reminders, and follow-ups
- To process payments and issue invoices or certificates of calibration
- To coordinate with your insurance provider or body shop when authorized
- To improve our website, services, and customer experience
- To comply with legal, tax, and warranty record-keeping obligations
3. Sharing of Information
We do not sell your personal information. We may share it with:
- Service providers (scheduling, payment processing, communications)
- Insurance carriers or repair shops when you authorize us to do so
- Law enforcement or regulators where required by law
4. Data Retention
Calibration records, including VIN and procedure documentation, are retained for a minimum of seven (7) years to support warranty, insurance, and compliance obligations.
5. Your Rights
Depending on your jurisdiction, you may have the right to access, correct, or delete the personal information we hold about you. California residents have additional rights under the CCPA/CPRA. To exercise any of these rights, contact us at (626) 393-6248.
6. Security
We use commercially reasonable physical, technical, and administrative safeguards to protect your information. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
7. Children's Privacy
Our services are intended for adults. We do not knowingly collect personal information from children under 13.
8. Changes to This Policy
We may update this Policy from time to time. The "Last updated" date at the top reflects the most recent revision.
9. Contact Us
Questions about this Policy? Call (626) 393-6248 or visit us at 4100 Live Oak Ave, Arcadia, California 91006.